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Frequently Asked Questions

I’m having trouble placing my order. What should I do?

Oh no! We’re really sorry about that. Sometimes a quick refresh or switching devices helps. But if it still doesn’t work, just reach out to us — we’ll help you sort it out right away. Promise ❤️

Is my card charged as soon as I place an order?

Yes! Your payment is processed as soon as you complete your order. It might show up as a “pending” charge first, but don’t worry — it’ll be confirmed shortly after.

Can I ask for a custom design?

What if I accidentally put in the wrong address?

It happens! If your order hasn’t shipped yet, message us as soon as you can and we’ll fix it. But if it’s already on the way, we won’t be able to change it — so double-check before checking out, just to be safe!.

I received a damaged item. What can I do?

We’re so sorry about that! Please send us a photo of the item and your order number. If it’s damaged or the print fades early, we’ll send you a free replacement — no need to return anything. We’re here to make it right 💛

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